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Technical Support Engineer
Remote Ada Anywhere Full-time $60k - $90k
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Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people loveâinstant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partnerâcombining strategic expertise with powerful AI agent management technology to accelerate businessesâ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversationsâand countingâare effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual ownerâs personal growth. Thatâs why our values are rooted in driving progress and continuous improvement. If youâre ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
You are a seasoned support professional with deep technical acumen and a passion for customer advocacy. You bring experience from senior technical roles in SaaS, PaaS, or AI environments and are comfortable navigating ambiguity, managing cross-functional teams, and driving customer success.
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