Senior Channel Account Manager

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. 

Partners play a meaningful role in how we grow. As a Senior Channel Account Manager, you’ll help scale our partner-led motion by managing agency relationships, enabling partners to effectively sell with Customer.io, and driving partner-sourced pipeline and revenue within an established channel program.

This role is execution-focused and well-scoped. You’ll work closely with agencies, Account Executives, and internal teams to activate partners, support co-selling efforts, and ensure consistent engagement across your territory.

What You’ll Do

• Manage and grow relationships with agency partners within an assigned territory
• Execute co-selling motions with Account Executives, including warm referrals and joint deal support
• Support partner onboarding, training, and ongoing enablement
• Drive partner-sourced pipeline and contribute to closed revenue targets
• Deliver product and sales enablement that helps partners position Customer.io effectively
• Track partner activity, engagement, and progress against shared goals
• Support partner-led campaigns, events, and demand generation initiatives
• Gather partner feedback and share insights with internal teams
• Collaborate with Sales, Marketing, and Partner teams to execute channel programs
• Represent Customer.io in partner meetings and select industry events

How You’ll Be Measured

• Partner-sourced pipeline creation and closed revenue
• Partner activation and ongoing engagement within your territory
• Completion of onboarding and enablement milestones
• Consistent execution of channel programs and playbooks

Who You Are

• 5+ years of experience in a channel, partner, or B2B SaaS sales role
• Experience working with agencies or referral partners
• Comfortable managing multiple partner relationships at once
• Strong organizational and follow-through skills
• Able to collaborate cross-functionally and influence without authority
• Motivated by clear goals, structure, and accountability
• Bonus: experience with CRMs, marketing automation, or integrated SaaS tools

Structure & Collaboration

• Own a defined territory with a mix of inbound and outbound channel partners
• Work closely with Partner Development, Sales Specialists, and DemandGen teams
• Partner with Account Executives on referral-based and co-sell motions
• Operate within an established channel program and contribute execution feedback

We believe in transparency. Starting salary for this role is $119,000 base + $51,000 variable = $170,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Hiring Process

No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision.

• 30-minute intro call with our recruiter
• 45-minute conversation with the hiring manager 
• 45-minute conversation with a Channel Account Manager
• Take-home exercise (1 week) + Panel interview to review and discuss

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.