Data Analyst II – Customer Experience Analytics

Company Description

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.

Job Description

Experian Consumer Services is looking for a Data Analyst II focusing on user behavior reporting and working with the partners to provide performance updates, applicable insights, and deep-dive analyses. As a Data Analyst II, you will be a vital member of the Data Science and Analytics Team responsible for translating our requirements to data questions, writing complex SQL queries to extract the appropriate data from the data warehouse, compiling and cleansing the information, analyzing the data, providing information/insights to the partners. You will report to the analytics senior manager.

What you’ll be doing

• Extract and analyze data from the warehouse to identify insights, and opportunities to improve product engagement.
• Maintain Tableau dashboards to meet evolving our needs.
• Evaluate member activity (engagement, acquisition, retention, revenue) and provide applicable insights to leadership.
• Analyze CRM marketing programs and deliver performance reports.
• Use advanced analytics to detect patterns and increase customer experience across web, app, email, and marketing channels.
• Collaborate with BI and Engineering for data validation and issue resolution.
• Deliver quick-turn dashboards, identify trends, and recommend actions to influence decisions.
• Partner with teams to build data infrastructure for tracking and reporting.
• Present findings and strategic insights to partners to guide decision-making.

Qualifications

• 3+ years in analytics/statistics roles within internet environments.
• Experience in business analytics, quantitative reasoning, and metrics reporting.
• Proficient in SQL and relational database concepts.
• Experienced with BI tools (Tableau, Alteryx, AWS Airflow) and real-time dashboard development.
• Combine large datasets into applicable insights; expertise in data mining, trend analysis, and anomaly detection.
• Knowledge of Salesforce Marketing Cloud, Unica, and A/B testing best practices.
• Familiar with web analytics tools (Adobe Analytics, Google Analytics), Excel, and PowerPoint.
• Bachelor’s degree in a quantitative field (Math, Statistics, Economics).

Additional Information

• Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

• This is a fully remote job opportunity. #LI-Remote
• Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.