CX Specialist

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss. Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste. We're growing fast: Our community of 133 million registered users and 261,000 active partners across 21 countries, have together already saved 517 million meals from going to waste - avoiding almost 1,397,000 tonnes of CO2e! . We are incredibly proud of this, but there's still a lot more we want to achieve. We're looking for an exceptional bilingual Customer Experience Specialist (English & Spanish) to join our Canada superstar team at Too Good To Go. This role is fully remote within Canada, with the option to work from our Toronto office if you prefer. Your mission: Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You'll inspire and empower them to take action against food waste and to become part of the movement. The role will include responsibilities such as: • Being the main point of contact for our users

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