Customer Success Manager

A Day in Your Life at MKS:
Hiring Manager to create summary of job using template below
As an Customer Success Manager at MKS PSD Business division, you will partner with Field Sales, Inside sales, CSR, Application, Service, Contract, Customers, etc. to do prospecting, account penetration, support, execute, contribute, etc.. In this role, you will report to the Regional Sales Manager.
You Will Make an Impact By:
Hiring Manager to use principal responsibilities from above job profile job description to fill out bullet points below. Also feel free to add in additional responsibilities that are specific to this requisition. Recommended number of responsibilities is 6 but some jobs may require more responsibilities.
• Responsibility 1: Business growth
• Responsibility 2 : Escalation matters
• Responsibility 3: Customer prospecting and account penetration
• Responsibility 4: Managing customer relationships
• Responsibility 5: Inspiring customer success
• Travel Requirements: Up to 50 % of Travel is required.

Skills You Bring:
Hiring Manager to use required skills from above job profile job description. Please do NOT modify the education requirements AND the years of experience that are specified in the Job Profile Job Description, for standardization purposes. However, feel free to add in additional required experience or technical skills that are specific to this requisition.

• Level of formal education : Bachelor’s degree, Master’s degree preferred

• Major requirement: Physics, Optics, Materials, Chemistry
• Years of job-related work experience: 7+ years of sales experience or customer success experience required
• Work experience requirement: Has experience of selling lasers, photonics products

Preferred Skills: (Optional)
• Preferred Skill 1: Has the experience to manager big account
• Preferred Skill 2: Has the experience to promote the product in target market

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role