Associate, Payroll Client Services – Sat–Wed

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

The Position

The Associate, Payroll Client Services provides payroll support and guidance, managing complex multi-country payroll issues and high-volume client inquiries while ensuring compliance and excellent service. The role blends technical payroll expertise with proactive client communication and cross-functional collaboration. 

Key Requirements

• Experience supporting payroll processing (end-to-end or selected steps) or equivalent support experience.
• Solid understanding of payroll fundamentals with working knowledge of regional compliance basics
• Experience in client-facing or support roles, with the ability to manage routine inquiries and escalate complex cases when needed.
• Strong analytical mindset and attention to detail for reviewing payslips, identifying discrepancies, and supporting issue investigation.
• Comfortable working in fast-paced, international environments, with a willingness to learn and adapt.
• Strong communication skills: fluent in English, proficient in written and verbal communication, and comfortable using tools such as Slack, Zendesk, and spreadsheets.
• Team player who collaborates effectively across departments and contributes to positive team outcomes.
• Ability to learn and support multiple payroll-related products, applying product-specific workflows and guidance with support from Specialists (P3).

Key Responsibilities

• First-line support: Serve as the initial contact for employee and client inquiries related to payroll, providing clear and timely responses.
• Triage incoming support tickets, ensuring accurate routing, prioritization, and timely acknowledgment in alignment with service level agreements (SLAs).
• Manage live messaging channels to support employees in real time, escalating issues when necessary.
• Multi-product support: Provide frontline support across multiple payroll-related products, following defined procedures and escalating product-specific complexities to Specialists when required.
• Regional support: Apply regional payroll requirements independently for standard cases; collaborate with P3 Specialists on complex compliance questions.
• Issue handling: Manage routine and moderately complex cases, escalating advanced or high-impact issues to Payroll Specialists or Payroll Operations as appropriate.
• Client interaction: Participate in customer calls when support is needed and collaborate with Customer Experience and other teams to deliver a smooth service experience.
• Cross-functional collaboration: Work with Payroll Operations, Customer Experience, and other teams to support timely and accurate payroll cycles.
• Documentation: Maintain detailed records of inquiries, resolutions, and updates in support tools and contribute to internal knowledge materials.
• Continuous improvement: Identify recurring issues and suggest small process enhancements to improve efficiency and reduce escalations.

Practicals

• You’ll report to: Manager, Payroll Client services
• Team: Payroll Client Services
• This is a full-time role with a fixed weekly schedule from Saturday through Wednesday. Candidates must be available to work weekends as part of their standard shift.
• Location: EMEA

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Bar Raiser Interview
5. Prior employment verification check 

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide – here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is$19,650—$44,200 USD

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

Please note we accept applications on an ongoing basis.